Welcome to the club!

Our Friends & Family Club is Carpenter's way of thanking you every time you visit!

Join FREE in store today and you will benefit from instant savings & member only offers.

Don't forget to scan your card every time you visit to collect your visit points, these visit points turn into a reward voucher to be spent in store.

Look out for your monthly member newsletter packed with your member only special offers, news from the Nursery & seasonal gardening advice. 

1. These terms and conditions govern your membership and the use of the Carpenter’s Nursery Friends & Family Club. They also set out the terms of the contract between Carpenter’s Nursery (“us”/ “we”) and the customer (“you”/ “your”). 

2. Membership of the Carpenter’s Nursery Friends & Family Club is only available to residents of the United Kingdom who are 18 years old or older. Only one Family Card per person/email address is permitted. The club is not open to companies, partnerships, unincorporated associations or similar entities. We reserve the right to refuse entry into the Carpenter’s Nursery Friends & Family Club solely at the companies discretion.

3. Membership of the Carpenter’s Nursery Friends & Family Club is personal to you. You may not share or transfer your membership, the card must only be used by the named member.  

4. We may contact you from time to time by email at the addresses you have given to us. These communications will be about the Carpenter’s Nursery Friends & Family Club & any special offers / events running. You can opt out of these communications at any time by emailing enquires@carpentersnursery.co.uk with your request. 

5. You can join the Carpenter’s Nursery Friends & Family Club in store where we will register your card. We will scan your card at the tills every time you make a purchase in the Nursery or Farm Shop. Any offers or rewards that are currently running in the scheme and are applicable will apply to your purchase. 

6. Any lost cards cannot be replaced. You will have to re-register a new card in store, there is a £2 fee for replacement cards. Any points accrued cannot be transferred across to the replacement card.

DATA PROTECTION AND PRIVACY

7. When you join the Carpenter’s Nursery Friends & Family Club, you will be asked to provide certain personal information, including your name, address and email address. Carpenter’s Nursery are committed to maintaining the security of your personal information under the requirements of the GDPR regulations. All reasonable steps are taken to ensure that your data is kept secure against unauthorised access, loss, disclosure or destruction. Our Privacy Policy will apply whenever you provide us with personal information. Except as required by law or per these Terms and Conditions, your information will not be passed to any other persons without your permission.

GENERAL

8. The Carpenter’s Nursery Friends & Family Club card remains the property of Carpenter’s Nursery and must be returned to us on request or destroyed when requested by us.

9. You are responsible for the security of your Card. Please treat your loyalty card as securely as you would cash or a credit card.

10. We may immediately suspend or terminate the rights of the Carpenter’s Nursery Friends & Family Club: 

i) If we reasonably believe that you have acted in a manner not permitted by these terms and conditions.

ii) If you engage in (or we reasonably suspect you of engaging in) any theft from or misconduct in connection with us. 

iii) If you supply false or misleading information to us or we discover that you are not eligible for membership or - for any other reason we see fit.

11. We can cancel, withdraw or alter the club, including these Terms and Conditions, at any time.